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Mikael Krogerus and Roman Tschäppeler have tested the 44 most important communication theories and distilled them in book form, alongside clear and entertaining illustrations.
• Want better conversations? Ask open-ended questions that have no right or wrong answers―make your partner feel brilliant.
• Want better meetings? Ban smartphones, use a timer, and make everyone stand up.
• Want better business deals? Focus on the thing, rather than the person; on similarities, rather than differences; and on good outcomes, rather than perfect ones.